Shipping policy

Shipping Policy

Shipping Policy – CrownSmoke Fine Fragrances

At CrownSmoke Fine Fragrances, we are committed to delivering your order safely, quickly, and efficiently. Every order is carefully packed to ensure your fragrance reaches you in perfect condition.

Processing Time

  • Orders are typically processed within 1 business day after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During sale periods, festive seasons, or high order volumes, processing may take slightly longer.

Estimated Delivery Time

  • Standard Delivery: Usually 3–4 working days from the date of dispatch.

  • Delivery timelines may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Any promotional free shipping offers will be automatically applied when eligible.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking number to monitor the status of your shipment in real time.

Delivery Attempts

Our courier partners may attempt delivery more than once. If the shipment remains undelivered due to incorrect address details, customer unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for re-dispatching the order.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order. CrownSmoke Fine Fragrances cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, please refuse to accept the shipment if possible and contact us immediately with clear photographs of the package. We will investigate the matter with our courier partner and assist you with an appropriate resolution.

Delays Beyond Our Control

While we strive to deliver every order within the estimated timeframe, unexpected delays due to weather conditions, natural disasters, transportation issues, strikes, government restrictions, or courier-related problems may occasionally occur. We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding your shipment or require assistance with your order, feel free to contact us:

Email: crownsmokefinefragrances@gmail.com

WhatsApp Support: +91 7419322987

Our support team will be happy to assist you during business hours.