Refund policy

Return & Refund Policy

Effective Date: 27 june, 2026

At CrownSmoke Fine Fragrances, your satisfaction is important to us. If you're not completely satisfied with your purchase, you may request a return in accordance with the policy below.

7-Day Return Policy

You have 7 days from the date of delivery to request a return.

To be eligible for a return, your item must meet all of the following conditions:

  • The perfume must be in the same condition as when it was delivered.

  • The product must be returned in its original box and packaging.

  • The bottle, cap, box, and packaging must not be damaged, scratched, broken, or tampered with.

  • The perfume must contain at least 95% of its original contents, which generally means it should not have been used for more than 5–10 sprays.

  • You must provide your order confirmation or proof of purchase.

Returns that do not meet these conditions may be declined.

How to Request a Return

You can request a return within 7 days of receiving your order by any of the following methods:

Please include:

  • Your order number

  • The reason for your return request

  • Clear photos or a short video of the product and its packaging

Once your request has been reviewed and approved, we will provide detailed instructions for returning your order. Products returned without an approved return request will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery through our website, email, or WhatsApp so we can evaluate the issue and provide an appropriate resolution.

Non-Returnable Items

Returns will not be accepted for:

  • Products used beyond approximately 5–10 sprays.

  • Products with damaged, missing, or altered bottles, caps, boxes, or packaging.

  • Products returned after the 7-day return period.

  • Gift cards.

  • Clearance or sale items (unless they arrive damaged or incorrect).

  • Products damaged due to misuse, negligence, or improper storage.

No Exchanges

CrownSmoke Fine Fragrances does not offer exchanges. If your return is approved, the refund will be processed in accordance with our Refund Policy. If you wish to purchase a different fragrance, you may place a new order through our website.

Refunds

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If more than 15 business days have passed since your refund was approved, please contact us through our website, by email at crownsmokefinefragrances@gmail.com, or via WhatsApp at +91 74189622987.

Contact Us

If you have any questions regarding our Return & Refund Policy, we're here to help.

Website: Submit a return request through our website.

Email: crownsmokefinefragrances@gmail.com

WhatsApp: +91 74189622987

Thank you for choosing CrownSmoke Fine Fragrances.

The Scent That Defines Your Presence.